WARRANTY

Warranty

MILLENNIUM WARRANTY

Warranty Statement: Our Goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and a failure does not amount to a major failure.

In addition to the lawful obligations stated above, Millennium offers the following extended warranty:

All Millennium Tapware and Accessories are manufactured to the applicable Australian Standards. Millennium products are constantly monitored for quality control during the manufacturing process.

RESIDENTIAL WARRANTY

Millennium product in residential dwellings are warranted against defects as follows:

Mixers 15 years (1 + 14 Years): TERAMO, ONRA, CIOSO, ARVO, ADINA, TRADESMAN, PULLOUT & PULL DOWN SPRAY MIXERS.

The first year after purchase is a parts and labour warranty. Followed by 14 years replacement product or parts only. Note: flexible Connectors that connect the water supply to mixers have a 5 year replacement warranty.

Mixers 15 years (5 + 10 years): FINESA, KONTI, INIS, ICOSA, AKEMI, KIATO, CELINE.

The first 5 years after purchase is a parts and labour warranty. Followed by 10 years replacement product or parts only. Note: Excludes damage caused to ceramic disc cartridges by foreign matter such as sand, stones, copper filings, teflon tape etc. Note: Flexible Connectors that connect the water supply to mixers have a 5 year replacement warranty.

Tapware 15 years (1 + 14 years): ALL TAPWARE.

The first year after purchase is a parts and labour warranty. Followed by 14 years replacement product or parts only. Note: Perishables such as o rings, jumper valves and seals have a 1 year warranty.

Showers 15 years: ALL SHOWERS.

15  years replacement product or parts only. Note: Excludes hand shower hoses which are 1 year replacement product or parts only. Note: Perishables such as o rings and seals have a 1 year warranty.

Accessories: 10 years - 100% Brass accessories. 1 year: - Accessories with zinc content.

100% Brass Accessories - 10 years replacement product or parts only. Accessories with zinc components - 1 year replacement product or parts only.
 

TERMS OF WARRANTY
 

For warranty claims on all Millennium products the following must be supplied:
Proof of Purchase (invoice from original supplier).
Licensed plumbers invoice relating to installation of product.  

If a service call is attended to by Peter W. Eldering Pty. Ltd. or one of their authorised agents and the problem was found to be caused by faulty installation or is not due to a manufacturing defect in the product, Peter W. Eldering reserves the right to charge a service call fee.

The installation of damaged products will void warranty. Products should be inspected prior to installation and faults/damage should be reported to place of purchase, along with proof of purchase, within 48 hours.

Any service work carried out without the prior approval in writing from Peter W. Eldering Pty Ltd. will void all subsequent warranty claims. Proof of purchase, either in the form of the original invoice or handover documents (at the completion of a new building provided by the builder), must be provided with the original warranty request.

Warranty is not transferable and is only applicable to the original owner.
 

All finishes other than Chrome are 1 year replacement product or parts only, including all mixer handles of zinc alloy construction.

Warranty will not apply if any of the following cannot be proven to have been adhered to:

That the product was installed by a licensed plumber.

That the installation was done according to all instructions enclosed with the product and any statutory regulations that may apply.

That the product was not damaged during installation.

That abrasives or corrosive cleaning agents have not been applied to the product.

That installation or use of the product was not contrary to that stipulated in the installation instructions.

That isolation cocks were installed in the line before all basin, sink and laundry tapware.

That the water pressure does not exceed 500kpa.

That in dwellings using tank water, an inline water filter is installed between the tank ad the dwelling.

That when mixers or tapware fail and leak water, the water supply is immediately shut off at the isolation cocks and not turned back on until all warranty service work is completed.

 

COMMERCIAL WARRANTY

Millennium products in commercial buildings are warranted against defects as follows:

Mixers & Tapware: 2 years (1 + 1) The first year after purchase is a parts and labour warranty. Followed by 1 year replacement product or parts only. Note: Flexible connectors that connect the water supply to mixers have a 1 year warranty. Note: Excludes damage caused to ceramic disc cartridges by foreign matter such as sand, stones, copper filings and Teflon tape. Note: Perishables such as o rings, jumper valves and seals have a 1 year warranty.

Showers: 2 years replacement product or parts only. Note: Excludes hand shower hoses which are 1 year replacement product or parts only. Note: Perishables such as washers/seals have a 1 year warranty.

Accessories: 3 years: 100% Brass Accessories - 3 years replacement product or parts only. 1 Year: Accessories with Zinc componentry - 1 year replacement product or parts only.

COMMERCIAL BUILDINGS INCLUDE: HOSPITALS, HOTELS, MOTEL, RESTAURANTS, OFFICE BLOCKS, AGED CARE UNITS, FACTORIES, SCHOOLS, GYMS.

Important Notes:

1. WELS or Water Efficiency Lbelling Scheme is a federally legislated water saving program for tapware and other devices that use water. Under this legislation most mixers and tapware are flow restricted/controlled. In areas with high water pressure some flow controlled mixers and taps may emit noise levels significantly greater than if these products were not flow restricted/controlled. These noise levels are not a product fault and are not covered under warranty.

2. Scratches/marks on plated or powder coated surfaces caused by rings/fingernails or toothbrushes/bathroom containers etc are not covered under warranty.

3. Never store household cleaning products in cabinets under sink or basin mixers. Cleaning products emit vapours that can cause significant corrosion to the outer stainless steel layer in flexible connectors. This corrosion can lead to failure of the flexible connectors which turn can lead to major water damage. Water damage caused by corrosive chemical vapours which degrade flexible connectors is not covered under warranty. Dishwashing detergent and laundry powder do not emit corrosive vapours and are safe to store near tapware.

4. Installation of some basin and sink mixers, shall require a sealant where the surface is uneven or a natural product (eg: stone, tile, porcelain and/or laminate) to prevent leakage at fixing point.

5. When installing bathroom accessories or rail/combination showers always use the product as your template prior to drilling any holes. Measurements given in current drawings are subject to change without notice.

Cleaning hints for tapware:

1. Never clean tapware/showers/accessories using harsh chemical detergents.cleaning products, citrus based cleaning products or abrasive cleaning pastes.

2. Where tapware remains dry in use, a soft 100% cotton cloth can be used to remive dust.

3. For a more thorough clean wipe tapware suing a soft 100% cotton cloth dipped in a tepid water/liquid soap mixture (no more than 2% soap). Using another clean cotton cloth dipped in fresh water, thoroughly wipe off all of the soapy water residue. Complete by thoroughly drying off all tapware surfaces with another clean dry cotton cloth.

 

FREESTANDING BATH WARRANTY:

All Millennium freestanding baths have a 10 year replacement only warranty. Baths must be installed by a licensed plumber.

On Kiato wall faced models, a 3mm tolerance is acceptable on wall facing edge.


Disclaimer - While all specifications & images are correct at time of publication, changes to products can sometimes occur, which are beyond the control of Millennium. We will endeavour to correct or note any changes promptly, however Millennium cannot guarantee that all specifications and images will be accurate at time of viewing.

\
Always providing quality products
© Millennium Tapware 2014. Design & Developed by maxmoment interactive