WARRANTY

Warranty

MILLENNIUM TAPWARE WARRANTY STATEMENT

Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and a failure does not amount to a major failure.

In addition to the lawful obligations stated above, Millennium offer the following Extended Warranty:

All Millennium tapware and accessories are manufactured to the applicable Australian Standards.
Millennium products are constantly monitored for quality control during the manufacturing process.

RESIDENTIAL WARRANTY

Millennium products in residential dwellings are warranted against defects as follows:

MIXERS 15 YEARS: 1 + 14 Years
TRADESMAN | KIATO | CIOSO | PULL OUT & PULL DOWN SPRAY MIXERS
The first 1 year after purchase is a parts and labour warranty. Followed by 14 years replacement product or parts only.
Note: Flexible connectors that connect the water supply to mixers have a 5 year replacement warranty.

MIXERS 15 YEARS: 5 + 10 Years
ZOYA | AKEMI | CELINE | JENI | FINESA | KONTI
The first 5 years after purchase is a parts and labour warranty on the cartridge. Followed by 10 years replacement product or parts only.
Note: For finishes other than chrome: labour warranty on a faulty mixer finish is 12 months + 4 years replacement product warranty only.
Note: Excludes damage caused to ceramic disc cartridges by foreign matter such as sand, stones, copper filings, Teflon Tape, etc.
Note: Flexible connectors that connect the water supply to mixers have a 5 year replacement warranty.

ALL TAPWARE: 15 YEARS: 1 + 14 Years
The first 1 year after purchase is a parts and labour warranty. Followed by 14 years replacement product or parts only.
Note: Perishables such as o rings, jumper valves and seals have a 1 year warranty.

ALL SHOWERS: 15 YEARS
15 Years replacement product or parts only.
Note: Excludes hand shower hoses which are 1 year replacement product or parts only.

ACCESSORIES:
10 YEARS: 100% Brass accessories, replacement product or parts only.
1 YEAR: Accessories with Zinc componentry, replacement product or parts only.


TERMS OF WARRANTY
If a service call is attended to by Peter W. Eldering Pty Ltd. Or one of their authorised agents and the problem was found to be caused by faulty installation or is not due to a manufacturing defect in the product, Peter W. Eldering Pty Ltd reserves the right to charge a service call fee.
Any service work carried out without the prior approval in writing from Peter W. Eldering Pty Ltd. Will void all subsequent warranty claims.
Proof of purchase, either in the form of the original invoice or handover documents (at the completion of a new building provided by the builder), must be provided with the original warranty request.
Warranty is not transferable and is only applicable to the original owner.

WARRANTY WILL NOT APPLY IF ANY OF THE FOLLOWING CANNOT BE PROVEN TO HAVE BEEN ADHERED TO:
That the product was installed by a licensed plumber.
That the installation was done according to all instructions enclosed with the product and any statutory regulations that may apply.
That the product was not damaged during installation.
That abrasive or corrosive cleaning agents have not been applied to the product.
That installation or use of the product was not contrary to that stipulated in the installation instructions.
That isolation cocks were installed in the line before all basin, sink and laundry tapware.
That the water pressure does not exceed 500 kpa.
That in dwellings using tank water and inline water filter is installed between the tank and the dwelling.
That when mixers or tapware fail and leak water, the water supply is immediately shut off at the isolation cocks and not turned back on until all warranty service work is completed.

ADDITONAL NOTE: Installation of some basin and sink mixers, shall require a sealant where the vanity or basin surface is uneven or a natural product (eg: stone, tile, porcelain and/or laminate) to prevent leakage at the fixing point. Damage caused to bathroom vanities/cabinets by water leaking through uneven mixer fixing points that were not sealed Is not covered by Millennium Tapware’s warranty.


COMMERCIAL WARRANTY
Millennium products in commercial buildings are warranted against defects as follows:

MIXERS & TAPWARE: 2 YEARS – 1 + 1 year
The first year after purchase is a parts and labour warranty. Followed b 1 year replacement product or parts only.
Note: Flexible connectors that connect the water supply to mixers have a 1 year warranty.
Note: Excludes damage caused to ceramic disc cartridges by foreign matter such as sand, stones, copper filings and Teflon tape.
Note; Perishables such a o rings, jumper valves and seals have a 1 year warranty.

SHOWERS: 2 YEARS
2 years replacement product or parts only.
Note: Excludes hand shower hoses which are 1 year replacement product or parts only.
Note: Perishables such as washers/seals have a 1 year warranty.

ACCESSORIES: 3 YEARS – 1 YEAR
100% brass accessories – 3 year replacement product or parts only.
Accessories with zinc componentry – 1 year replacement product or parts only.
COMMERCIAL BUILDINGS INCLUDE: HOSPITALS, SCHOOLS, MOTELS, RESTAURANTS, OFFICE BLOCKS, AGED CARE UNITS, FACTORIES, SCHOOLS, GYMS.

IMPORTANT NOTES
  1. WELS or Water Efficiency Labelling Scheme is a federally legislated water saving program for tapware and other devices that use water. Under this legislation most mixers and tapware are flow restricted/controlled. In areas with high water pressure some flow controlled mixers and taps may emit noise levels significantly greater than if these products were not flow restricted/controlled. These noise levels are not a product fault and are not covered under warranty.
  2. Scratches/marks on plated or powder coated surfaces caused by rings/fingernails or toothbrushes/bathroom containers etc are not covered under warranty.
  3. Never store household cleaning products in cabinets under sink or basin mixers. Cleaning products emit vapours that can cause significant corrosion to the outer stainless steel layer in flexible connectors. This corrosion can lead to failure of the flexible connectors which in turn can lead to major water damage. Water damage caused by corrosive chemical vapours which degrade flexible connectors is not covered under warranty. Dishwashing detergent and laundry powder do not emit corrosive vapours and are safe to store near tapware.
  4. When installing bathroom accessories or rail/combination showers always use the product as your template prior to drilling any holes Measurements given in current drawings are subject to change without notice.

CLEANING HINTS FOR TAPWARE
  1. Never clean tapware/showers/accessories using harsh chemical detergents/cleaning products, citrus based cleaning products or abrasive cleaning pastes.
  2. Where tapware remains dry in use, a soft 100% cotton cloth can be used to remove dust.
  3. For a more thorough clean wipe tapware using a soft 100% cotton cloth dipped in a tepid water/liquid soap mixture (no more than 2% soap). Using another clean cotton cloth dipped in fresh water, thoroughly wipe off all of the soapy water residue. Complete by thoroughly drying off all tapware surfaces with another clean dry cotton cloth.

WARRANTY NOTE
Warranty details above were correct at time of printing (August 2019). For all current Millennium warranty details please visit the Millennium website at www.millenniumtapware.com.au


 
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